Record a product issue and remedy
Block the affected revision, document the problem and resolve the counted unit once.
An enabled staffing pilot and a specific problem with the submission. Commercial remedies follow the agreed pilot terms.
On this page
A guided view of the actual product controls. Move step by step or play the walkthrough.
Record the problem
Use Product issue and remedy for a wrong source, lost answer or other product defect. Candidate mismatch is a different matter.
- Record the problem
Use Product issue and remedy for a wrong source, lost answer or other product defect. Candidate mismatch is a different matter.
- Block the affected revision
A recorded issue blocks the revision. Describe what happened so a correction or other remedy can be assessed.
- Record the resolution once
Replacement and refund are alternatives. Recording Refund due does not send a payment; the owner handles and records any actual refund separately.
Read the complete walkthrough
- Record the problemUse Product issue and remedy for a wrong source, lost answer or other product defect. Candidate mismatch is a different matter.
- Block the affected revisionA recorded issue blocks the revision. Describe what happened so a correction or other remedy can be assessed.
- Record the resolution onceReplacement and refund are alternatives. Recording Refund due does not send a payment; the owner handles and records any actual refund separately.
Step by step#
Describe the product issue
Open Product issue and remedy. Choose the issue type and describe the wrong source, changed meaning, omitted contradiction, lost recording, unreadable export or required question not asked.
Record issue and block revision
The affected revision becomes blocked. Preserve enough detail to locate the problem without adding unnecessary personal information.
Choose the appropriate remedy
A correction requires a new review. A replacement or refund is an alternative remedy for the affected unit. Record the resolution and the agreed offer used as its basis.
Repeat only with voluntary agreement
If the candidate agrees, use Prepare one free repeat. The repeat is linked to the quality case and must not create a second charged unit. Prepare its invitation only after agreement.
Distinguish recording from payment
Refund due — no payment sent records an obligation; it does not send money. An owner records an already completed manual refund with its external receipt reference.
What is and is not a product defect#
| Example | Treatment |
|---|---|
| A quotation points to the wrong answer | Block and correct the product error |
| A candidate wants higher pay | Document accurately; mismatch is not a product defect |
| A candidate declines one question | Respect and show the refusal |
| A required answer was lost technically | Correct or offer a voluntary repeat under the quality process |
| The recruiter wants a new assignment or layout | Treat as a change request, separate from fixing product errors |
A documented, single remedy#
The UI tracks the issue, resolution and affected counted unit. Replacement and refund are alternatives, not cumulative ways to reimburse the same report. Pilot targets shown in the workflow are a remedy decision within two working days and reporting during the pilot or within seven days after it; the agreed terms govern the offer.
A remedy was already recorded#
Do not submit another replacement or refund for that unit. Check the case and receipt history. If a payment needs correction, ask the owner to reconcile it rather than treating the record button as a payment processor.