When something does not work
Use the visible error to choose a safe next step.
Note the screen, action, error and approximate time. Do not include passwords, invitation links or recordings in a public report.
On this page
Common messages and next steps#
| Message or code | What to do |
|---|---|
| AUTH_REQUIRED | Sign in again, then return to the intended workspace record |
| JOB_CHANGED | Load the current job version and reconcile the changes before saving |
| ROUND_BLUEPRINT_INVALID | Choose distinct core questions whose answer allowances fit the total budget |
| COMPANY_PRIVACY_REQUIRED | Owner: complete privacy setup. Candidate: request the human alternative |
| PRIVACY_NOTICE_CHANGED | Load and read the current notice before continuing |
| STAFFING_SOURCE_INVALID | Choose the correct source and an exact excerpt from its saved answer |
| STAFFING_CONTRADICTION_SOURCES | Select both distinct passages that demonstrate the contradiction |
| STAFFING_ALREADY_REMEDIED | Check the existing case; do not create a second remedy for the same unit |
| INTEGRATION_RECONNECT | Reconnect the account in Integrations |
| BOOKING_ACCOUNT_CHANGED | Ask the recruiter for a new booking link |
| RECORDING_EXPIRED | The recording’s retention period ended; contact the employer about next steps |
| AI_EVIDENCE_INVALID | The result could not be supported; narrow or retry the request and inspect available evidence |
Separate connection problems from lost answers#
If an action is still processing, wait for its visible result before retrying. A saved answer and an unsent draft are different. Use an offered retry or resume action; avoid duplicate applications, purchases or invitations.
Give support useful context#
Candidates should first contact the recruiting organization using the invitation or privacy notice. Workspace users can contact VANTA at hello@hellovanta.com. Include the task, visible error, approximate time, browser and whether it reproduces. Share candidate details only through an appropriate private support channel.
Verify the recovery#
After a retry, inspect the final state: correct candidate and job, one invitation or result, current revision and no unexpected duplicate action. If the result is still ambiguous, stop repeating the mutation and ask for help.